Consumer Cases Weekly Round-Up: 26th February to 3rd March 2024
Apoorva Pandita
8 March 2024 10:00 PM IST
State Consumer Disputes Redressal Commission, Uttar Pradesh U.P. State Commission Holds LIC Liable For Wrongful Repudiating Of Claim Based On Deceased's Smoking Habits The State Consumer Disputes Redressal Commission, Uttar Pradesh held LIC liable for wrongfully repudiating a valid claim based on the reason that the deceased failed to disclose the fact that he used to smoke...
State Consumer Disputes Redressal Commission, Uttar Pradesh
The State Consumer Disputes Redressal Commission, Uttar Pradesh held LIC liable for wrongfully repudiating a valid claim based on the reason that the deceased failed to disclose the fact that he used to smoke cigarettes and bidis, at the inception of the policy. The State Commission held that LIC failed to prove the pre-existence of a lung disease. Further, it failed to prove that the deceased himself knew of any such disease at that time.
State Consumer Disputes Redressal Commission, U.T. Chandigarh
The State Consumer Disputes Redressal Commission, U.T. Chandigarh bench comprising Preetinder Singh (Member) held Flipkart, Oneplus, Oneplus's Service Centre and its seller liable for selling a defective Oneplus mobile handset which was activated way before its purchase date. The State Commission also held Flipkart liable for issuing separate bills on the pretext of double charging for the handling fee, which amounted to 'dark patterns' as per the Central Consumer Protection Authority's notification.
New Delhi District Consumer Disputes Redressal Forum-II
The District Consumer Disputes Redressal Forum-II, New Delhi bench comprising Monika A Srivastava (President), Kiran Kaushal (Member) and UK Tyagi (Member) held Air India Limited liable for deficiency in services and negligence for failure to provide compensation to the Complainants after the cancellation of the flight 25 minutes before the departure. The bench directed the airline to pay compensation and litigation costs of Rs. 10,000/- to the Complainants.
District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and C. Lakshmi Prasanna (Member) held Lenovo India liable for deficiency in services and unfair trade practices for selling a defective product to the Complainant. The bench directed it to pay the price of the laptop of Rs. 61,441/- to the Complainant and compensation of Rs.20,000/- along with Rs.10,000/- for the litigation costs.
District Consumer Disputes Redressal Commission, Gurgaon (Haryana)
The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench comprising Sanjeev Jindal (President), Jyoti Siwach (Member) and Khuswinder Kaur (Member) held Zudio Solutions liable for deficiency in services and unfair trade practices for charging Rs. 10/- for the carry bag from the Complainant. The bench directed Zudio Studios to refund Rs. 10/- to the Complainant and pay a compensation of Rs. 15,000/- to the Complainant along with Rs. 11,000/- for the litigation costs.
District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and B. Rajareddy (Member) held Realme liable for deficiency in services for selling a mobile phone which started experiencing issues with battery backup and display within one year of the purchase. The bench directed it to refund the amount of Rs. 10,499/- to the Complainant and pay a compensation of Rs. 5,000/- along with Rs. 5,000/- for the litigation costs incurred by her.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held Go Digit General Insurance Ltd. liable of deficiency in services for failure to settle a genuine claim within its settlement commitment of 30 days. The bench directed it to pay the claim of Rs. 13,36,080/- to the Complainant and pay a compensation of Rs. 20,000/- along with Rs. 10,000/- for the litigation costs incurred by him.
District Consumer Disputes Redressal Commission, Panchkula (Haryana)
The District Consumer Disputes Redressal Commission, Panchkula (Haryana) bench comprising Satpal (President), Dr Sushma Garg (Member) and Dr Barhm Parkash Yadav (Member) held Amazon liable for deficiency in services for selling a foot massager which was severely damaged due to torn packaging to the Complainant and failure to refund the amount. The bench directed Amazon to refund the sum of Rs.39,000/- to the Complainant and pay a compensation of Rs.15,000/- along with Rs.7,500/- for the litigation costs.
District Consumer Disputes Redressal Commission, Ludhiana (Punjab)
The District Consumer Disputes Redressal Commission, Ludhiana (Punjab) bench comprising Sanjeev Batra (President) and Monika Bhagat (Member) held State Bank of India liable for deficiency in services for deducting Rs.7183/- from the Complainant's account labelling as “other miscellaneous services” without providing adequate notice and satisfactory reasons. The bench directed the bank to refund the amount of Rs. 7183/- to the Complainant along with Rs.10,000/- as compensation.
Consumer Disputes Redressal Commission, Kasaragod (Kerala)
The Consumer Disputes Redressal Commission, Kasaragod (Kerala) bench comprising Krishnan K (President) and Beena KG (Member) held Pizza Hut liable for deficiency in services and unfair trade practices for failure to provide air conditioning services and charging Rs. 99/- for one glass of lime water, whereas the prevailing standard rate was Rs. 10/-. The bench directed Pizza Hut to refund the excess amount and pay a compensation of Rs. 5,000/- along with Rs. 3,000/- for the litigation costs to the Complainant.
District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and D. Madhavi Latha (Member) held Jio Mart liable for deficiency in services for failure to provide essential details about the manufacturer, return, refund, or installation services to the Complainant when he purchased a Chimney from the
website. The bench directed it to refund Rs. 13,999/- to the Complainant and pay a compensation of Rs. 1,000/- to the Complainant.
District Consumer Disputes Redressal Commission, Ludhiana (Punjab)
The District Consumer Disputes Redressal Commission, Ludhiana (Punjab) bench comprising Sanjeev Batra (President) and Monka Bhagat (Member) held Canara Bank liable for deficiency in services for failure to inform the Complainant about the discontinuation of his insurance policy from Apollo Munich Health Insurance Company Ltd. The bench directed Canara Bank to pay a compensation of Rs. 10,000/- to the Complainant.
District Consumer Disputes Redressal Commission, Ernakulam, Kerala
The District Consumer Disputes Redressal Commission, Ernakulam, Kerala (“District Commission”) bench comprising Shri D.B. Binu (President), Shri V. Ramachandran (Member) and Smt. Sreevidhia T.N. (Member) held Coolcare Refrigeration, Samsung's authorized service centre liable for deficiency in service for failure to resolve issues with the fridge which persisted even after the replacement of multiple parts.
District Consumer Disputes Redressal Commission, Kangra (Himachal Pradesh)
The District Consumer Disputes Redressal Commission, Kangra (Himachal Pradesh) bench comprising Hemanshu Mishra (President), Ms Arti Sood (Member) and Sh. Narayan Thakur (Member) held Fortis Hospital and its doctor liable for medical negligence for their failure to provide standard medical services to a patient suffering from Choledocholithiasis, a liver disease. The Hospital and the concerned doctor were directed to pay Rs. 5,00,000/- as compensation and Rs. 20,000/- as litigation costs.
District Consumer Disputes Redressal Commission, Jalandhar (Punjab)
The District Consumer Disputes Redressal Commission, Jalandhar (Punjab) bench comprising Dr Harveen Bhardwaj (President), Jyotsna (Member) and Jaswant Singh Dhillon (Member) held Easy Day liable for unfair trade practices for charging Rs. 10/- for a non-woven fabric carry bag without providing prominent notice at the entrance of the store. The bench directed it to refund the Rs. 10/- charged for the carry bag and pay Rs. 7,000/- as compensation and litigation expenses to the Complainant.
District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and D. Madhavi Latha (Member) held Eureka Forbes of deficiency in services and unfair trade practices for failure to inform the Complainant about the critical limitations of the water purifier. The bench directed Eureka Forbes to refund the cost of the water purifier, Rs. 10,799/- and pay a compensation of Rs. 3,000/- along with Rs. 2,000/- for the litigation costs to the Complainant.
