Shivamogga Consumer Commission Holds Railway Station Masters Liable For Deficiency Over Non-Availability Of Water In Train Washrooms

The District Consumer Disputes Redressal Commission, Shivamogga, comprising President T. Shivanna (Retired District Judge) and Member B. D. Yogananda, has held the Station Masters of Yashwanthpura and Tumkur Railway Stations liable for deficiency in service after a family of 24 passengers had to discontinue their train journey due to the non-availability of water in the coach washrooms. The Commission observed that railway authorities are duty-bound to address passenger complaints, irrespective...

Country Club's 'No Refund' Clause For Holiday Membership Is One-Sided & Unfair, NCDRC Upholds ₹90,000 Refund

The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising President Justice A.P. Sahi and Member Bharat Kumar Pandya, has held that refusing a consumer's request to cancel a long-term holiday membership by invoking a contractual 'no-refund' clause, despite the consumer seeking cancellation within a short period without availing any membership benefits, amounts to unfair and unjust conduct. Dismissing a revision petition filed by Country Vacations and Country ...

Herbicide Application, Not Product Defect, Caused Orchard Damage: J&K State Commission

The Jammu and Kashmir State Consumer Disputes Redressal Commission, Srinagar, comprising President (Officiating) Nighat Sultana and Member Maheep Gupta, has set aside an order directing a pesticide dealer to pay ₹1 lakh compensation to an orchard owner whose fruit trees were damaged following the application of a weedicide. The Commission held that the damage resulted from the...

BSNL Liable For Deficiency In Service As Landline Remained Non-Functional For 18 Days: Thrissur Consumer Commission

The Consumer Disputes Redressal Commission, Thrissur, comprising President C. T. Sabu and Member Ram Mohan R., has held Bharat Sanchar Nigam Limited (BSNL) liable for deficiency in service after a subscriber's landline telephone remained non-functional for approximately 18 days due to optical fibre cable-laying work. The Commission observed that the service provider's failure to restore...

Insurance Company Cannot Repudiate Health Claim Without Medical Evidence Justifying Denial: Kurukshetra Consumer Commission

The District Consumer Disputes Redressal Commission, Kurukshetra, comprising President Neelam Kashyap and Members Sunil Mohan Trikha and Neelam, has held Star Health and Allied Insurance Company Ltd. liable for deficiency in service after it wrongfully repudiated a medical insurance claim on the ground that the complainant's hospitalization was not medically necessary. The Commission...

Consumer Law Monthly Digest: October 2026

NCDRC Case Title : Dena Bank v. Prakash Rao Case Number : REVISION PETITION NO. 2394 OF 2018 Employee-Employer Dispute Over PF Forfeiture Can't Be Raised Before Consumer Forum: NCDRC The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising AVM J. Rajendra (Retd.), Presiding Member and Justice Saroj Yadav, Member, allowed a revision petition filed...

J&K Consumer Commission Holds Bajaj Allianz Liable For Unjustified Deduction From Flood Insurance Claim

The Jammu and Kashmir State Consumer Disputes Redressal Commission, Srinagar, comprising President (Officiating) Nighat Sultana and Member Maheep Gupta, has held Bajaj Allianz General Insurance Company Ltd. liable for deficiency in service after it deducted a portion of an insurance claim despite the surveyor assessing the flood-related losses at a higher amount. The Commission found that...

Thrissur Consumer Commission Holds SBI Liable For Losing Customer's Original Property Title Deed

The Consumer Disputes Redressal Commission, Thrissur, comprising President C. T. Sabu and Member Ram Mohan R., has held the State Bank of India liable for deficiency in service after it lost a customer's original property title deed deposited as security for a housing loan. The Commission observed that the bank's failure to preserve and return the original document adversely affected...

J&K State Commission Dismisses ₹35 Lakh Insurance Claim Over Suppression of Material Facts

The Jammu and Kashmir State Consumer Disputes Redressal Commission, Srinagar, comprising President (Officiating) Nighat Sultana and Member Maheep Gupta, has dismissed a consumer complaint against National Insurance Company Ltd., holding that the complainants deliberately suppressed material facts regarding the insurance surveyor's visit and attempted to mislead the Commission. The Commission...

CCPA Imposes ₹1 Lakh Penalty On Britannia Industries Over '100% Whole Wheat Bread' Claim

The Central Consumer Protection Authority (CCPA), led by Chief Commissioner Nidhi Khare and Commissioner Anupam Mishra, has imposed a penalty of ₹1 lakh on Britannia Industries Ltd. for misleading consumers through its 'Britannia 100% Whole Wheat Bread' packaging and advertisements. In an order dated October 22, 2026, the authority directed the company to immediately discontinue the...

Thrissur Consumer Commission Holds IndusInd Bank Liable For Unauthorised ₹4.22 Lakh Transfer

The Consumer Disputes Redressal Commission, Thrissur, comprising President C. T. Sabu and Member Ram Mohan R., has held IndusInd Bank Ltd. liable for deficiency in service after ₹4.22 lakh was transferred from a customer's Non-Resident External (NRE) account without authorisation. The Commission found that the bank failed to establish the authenticity of the alleged email instructions...

CCPA Imposes ₹1 Lakh Penalty On Sunrise Foods Over Misleading '100% Whole Wheat Bread' Claim

The Central Consumer Protection Authority (CCPA), led by Chief Commissioner Nidhi Khare and Commissioner Anupam Mishra, has imposed a penalty of ₹1 lakh on Sunrise Foods for misleading consumers through its 'Everyday 100% Whole Wheat Bread' packaging. The authority found that the product contained only 64% whole wheat, despite the prominent claim that it was “100% Whole Wheat Bread.” In...