Consumer Cases
Chandigarh Consumer Commission Holds Unisex Fashions Liable For Charging Extra ₹500 During Exchange Under 'One on One' Scheme
The District Consumer Disputes Redressal Commission-II, Chandigarh, comprising Amrinder Singh Sidhu (President) and B.M. Sharma (Member), held Unisex Fashions liable for deficiency in service and unfair trade practice for charging an additional ₹500 from the complainant during exchange of a product purchased under its “One on One” promotional scheme. The Commission observed that once the opposite party accepted the exchange request, it could not arbitrarily demand any extra amount in the absence...
Delhi State Consumer Commission Affirms Medical Negligence Finding Against K.K. Surgical Hospital Over Failed Kidney Stone Removal
The Delhi State Consumer Disputes Redressal Commission comprising Justice Sangita Dhingra Sehgal (President) and Bimla Kumari (Member) has upheld the District Commission's finding holding K.K. Surgical & Maternity Hospital liable for medical negligence and deficiency in service for failing to remove the complainant's kidney stone despite conducting two surgical procedures. The Commission dismissed the appeal filed by the hospital and the treating doctor.Brief FactsThe Complainant, Mohd....
Chandigarh Consumer Commission Holds LIC Liable For Reduced Maturity Payout Under Jeevan Saral Policy
The District Consumer Disputes Redressal Commission-I, Chandigarh, comprising Pawanjit Singh (President) and S.K. Sardana (Member), held the Life Insurance Corporation of India (LIC) liable for deficiency in service and unfair trade practice for paying a reduced maturity amount under Jeevan Saral Policy despite the policy document issued to the complainant reflecting a higher maturity...
Delhi Consumer Commission Holds TATA AIA's Repudiation Of Life Insurance Claim Valid Over KYC Verification Failure
The District Consumer Disputes Redressal Commission-II, comprising Monika A. Srivastava (President) and Kiran Kaushal (Member), has partly allowed a complaint against TATA AIA Life Insurance challenging the repudiation of a life insurance policy. While upholding the repudiation of the claim, the Commission held that the insured had failed to complete the mandatory identity and health...
Airline Must Timely Inform Passengers About Schedule Changes: Chandigarh State Commission Enhances Compensation Against Tata SIA Airlines
The State Consumer Disputes Redressal Commission, Chandigarh, comprising Justice Raj Shekhar Attri (President) and Preetinder Singh (Member), enhanced the compensation awarded against Tata SIA Airlines Ltd. for preponing an international flight without prior intimation to passengers. The Commission observed that consumer compensation must realistically account for the inconvenience, distress...
Defective Paint Supply: Baramulla Consumer Commission Holds Indigo Paints Liable
The District Consumer Disputes Redressal Commission, Baramulla/Bandipora, Jammu & Kashmir, comprising President Peerzada Qousar Hussain and Member Ms. Nyla Yaseen, held M/S Indigo Paints Limited liable for supplying defective paint products to a local trader. The Commission observed that a small shopkeeper purchasing goods exclusively for earning livelihood through self-employment would...
Delhi State Commission: Insurance Company Cannot Indefinitely Delay Genuine Mediclaim Settlement On Mere Suspicion Without Evidence
The Delhi State Consumer Disputes Redressal Commission comprising Justice Sangita Dhingra Sehgal (President) and Pinki (Member Judicial) has dismissed an appeal filed by United India Insurance Co. Ltd., affirming that an insurer cannot indefinitely delay or deny legitimate medical reimbursement claims based on unsubstantiated allegations of non-cooperation.The Commission held that in the...
Karnataka State Consumer Commission Dismisses Compensation Plea Over Demolished Property, Says Civil Dispute Not Maintainable Under Consumer Law
The Karnataka State Consumer Disputes Redressal Commission, Bengaluru, comprising Justice T.G. Shivashankare Gowda (President) and Divyashree M. (Lady Member), dismissed a complaint seeking compensation for the demolition of a building by the Bangalore Development Authority (BDA). The Commission held that the dispute was civil in nature and did not fall within the scope of the Consumer...
Delhi High Court Issues Notice On PIL Challenging Consumer Protection Act Provisions Relating To 'Substantial Question Of Law'
The Delhi High Court, comprising Chief Justice Devendra Kumar Upadhyaya and Justice Tejas Karia, has issued notice to the Union of India in a Public Interest Litigation (PIL) challenging the constitutional validity of provisions of the Consumer Protection Act, 2019. The plea challenges provisions which vest the National Consumer Disputes Redressal Commission (NCDRC) with the power to...
Dead Fly In Biriyani: Puducherry Consumer Commission Holds Restaurant Liable, Awards Compensation, Orders 10 Free Biriyani Plates
The District Consumer Disputes Redressal Commission, Puducherry, comprising Shri S. Mouttouvel (President), Smt. A.S. Suvitha (Member) and Shri G. Arumugam (Member), held Briyani & Co. liable for deficiency in service for serving contaminated and unsafe food after a consumer allegedly discovered a dead insect in the biriyani served at the restaurant. Brief facts The complainant,...
Insurance Company Cannot Reject Cattle Insurance Claim On Basis Of Undisclosed Cooling Period Clause: Baramulla Consumer Commission
The District Consumer Disputes Redressal Commission, Baramulla/Bandipora, comprising Peerzada Qousar Hussain (President) and Nyla Yaseen (Member), held New India Assurance Co. Ltd. liable for deficiency in service and unfair trade practice for arbitrarily repudiating a cattle insurance claim on the ground that the death occurred within an alleged two-day cooling period, without placing any...