Consumer Cases
Failure To Provide Roadworthy Bus Amounts To Deficiency In Service: Consumer Commission Holds Travel Operator Liable
The District Consumer Disputes Redressal Commission, Ernakulam, comprising President Shri D.B. Binu and Members Shri V. Ramachandran and Smt. Sreevidhia T.N., has held M/s Sri Vinayaka Travels liable for deficiency in service and negligence after repeated bus breakdowns and delays forced passengers to arrange alternative transport at their own expense to reach a time-bound...
Consumer Law Monthly Digest: January 2026
Supreme Court NCDRC Decree Against Builder Company Can't Be Executed Against Directors/Promoters Without Personal Liability Fixed: Supreme Court Cause Title: ANSAL CROWN HEIGHTS FLAT BUYERS ASSOCIATION (REGD.) VS. M/S ANSAL CROWN INFRABUILD PVT. LTD. & ORS. (and connected matters) Citation: 2026 LiveLaw (SC) 40 The Supreme Court on Monday (January 12) observed that...
Chandigarh Consumer Commission Holds Max Bupa Health Insurance Co. Liable For Wrongful Repudiation Of Maternity Claim
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh, comprising Amrinder Singh Sidhu (President) and B.M. Sharma (Member), has directed Max Bupa Health Insurance Co. Ltd. to reimburse a maternity claim and pay compensation, holding the repudiation of the claim to be wrong and arbitrary. The Commission held that an insurer cannot deny a claim on the ground of non-disclosure...
Passenger Transport Operator Has Duty To Provide Roadworthy Vehicle, Render Service With Reasonable Care: Kerala Consumer Commission
The District Consumer Disputes Redressal Commission, Ernakulam recently awarded compensation to two consumers, who were forced to hire taxi to reach their examination centre after the bus they were travelling in was delayed due to repeated breakdowns and stoppage at check posts for alleged tax arrears.The Bench of D.B. Binu (President), V. Ramachandran and Sreevidhia T.N. held that a...
HP State Consumer Commission Dismisses Appeal Against Samsung; Holds Second Screen Damage Due To Mishandling Not Covered Under Warranty
The Himachal Pradesh State Consumer Commission, comprising Inder Singh Mehta (President) and Yogita Dutta (Member), dismissed the appeal against Kiran Stationery Mart and Samsung for the denial of warranty coverage. The Commission held that the complainant had already exhausted the one-time screen replacement benefit under the ADLD plan and that the subsequent damage to the device was the...
Missed Entrance Exam Due To Train Delay: Basti Consumer Commission Holds Railways Liable, Awards ₹9 Lakh Compensation
The District Consumer Disputes Redressal Commission, Basti, comprising Mr. Amar Jeet Verma (President) and Mr. Ajay Prakash Singh (Member), has held the Indian Railways guilty of deficiency in service, observing that the inordinate delay of an Intercity Superfast Train, which caused a student to miss a crucial entrance examination, amounted to negligence and warranted compensation for...
No Proof Of Manufacturing Defect: NCDRC Refuses Replacement Of 2014 Maruti Suzuki Celerio
The National Consumer Disputes Redressal Commission (NCDRC), presided over by Justice A.P. Sahi (President) and Mr. Bharatkumar Pandya (Member), dismissed a revision petition seeking replacement of a 2014 Maruti Suzuki Celerio, holding that replacement is not an automatic remedy in the absence of proof of an inherent manufacturing defect. The Commission observed that the alleged braking...
Former District Consumer Commission President Cannot Appear Before Consumer Commissions: Kerala State Commission Cites 2020 Model Rules
The Kerala State Consumer Disputes Redressal Commission has reiterated that a former President of a District Consumer Commission is prohibited from practicing as an advocate before Consumer Commissions, in view of the statutory bar contained in the Consumer Protection Model Rules, 2020. The Commission, comprising Justice B. Sudheendra Kumar (President), Ajith Kumar D. (Judicial Member) and...
Manufacturer, Not Dealer, Liable To Refund Purchase Amount In Case Of Manufacturing Defects: Chandigarh State Consumer Commission
The State Consumer Disputes Redressal Commission, U.T. Chandigarh, comprising Justice Raj Shekhar Attri (President) and Mr. Preetinder Singh (Member), has held that where a vehicle suffers from inherent manufacturing defects, the liability to refund the purchase consideration lies with the manufacturer and not the dealer. While allowing a review application, the Commission...
Heart Attack During Strenuous Overseas Work Can Amount To “Accidental Death”: Consumer Commission Orders IFFCO Tokio To Pay ₹10 Lakh
The District Consumer Disputes Redressal Commission, Ganjam at Berhampur, presided over by Shri Satish Kumar Panigrahi (President I/c) and Smt. Saritri Pattanaik (Member), has held that a cardiac death occurring during strenuous overseas employment can qualify as an “accidental death” under a personal accident insurance policy. Accordingly, the Commission directed IFFCO Tokio...
Retaining Immigration Processing Fee Without Rendering Any Service Amounts To Deficiency: Kerala State Consumer Commission
The Kerala State Consumer Disputes Redressal Commission, comprising Justice B. Sudheendra Kumar (President), Ajith Kumar D. (Judicial Member), and K.R. Radhakrishnan (Member), has dismissed an appeal filed by Amster Immigration Overseas Pvt. Ltd., affirming a District Com-mission's order directing refund of service fees to a client. The Commission held that retention of processing fees...