Bank Bound To Personally Notify Discontinuation Of Policy: NCDRC Holds SBI Liable For Deficiency In Service

The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra held that a bank is bound to personally notify the customer upon discontinuation of an insurance policy entered through them. Brief Facts of the Case The complainant filed a complaint regarding a claim under a Personal Accident Insurance cover linked to a home loan her late husband took from State...

Complaints Of Banking Frauds Not Maintainable Before Consumer Forum: Delhi District Commission

The Delhi district commission has held that cyber frauds such as unlawful bank debit transactions are not within the purview of consumer forums. A bench comprising of President Sonica Mehrotra, Member Richa Jindal and Member Anil Kumar has observed that such allegations of fraud and cheating require detailed investigation and cannot be decided by consumer commissions in their...

Percentage Of No Claim Bonus Should Be Reduced From Claimed Amount: Uttarakhand State Commission Modifies Amount Awarded

The State Consumer Disputes Redressal Commission, Uttarakhand presided by Ms. Kumkum Rani (President) and Mr. B.S. Manral (Member) held that the percentage of No Claim Bonus that has already been availed from the previous insurance company should be reduced from the claimed amount by the complainant. Thus, the State Commission modified the amount awarded by the District...

Consumer Cases Weekly Round Up: December 16 – December 22

National Consumer Disputes Redressal Commission Insured Cannot Assume Obligation On Part Of Bank To Renew Policy: NCDRC Case Title: State Bank of India Vs. R. Vishwanatha Pai Case Number: R.P. No. 4248/2012 The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra overruled the State Commission's order against SBI and held that the insured cannot...

Haryana RERA Orders Vatika Builders To Refund Rs. 84.34 Lakhs To Homebuyer For Delayed Possession

Haryana Real Estate Regulatory Authority (Authority) bench, comprising Ashok Sangwan (Member), has directed M/s Vatika Sovereign Park Private Limited to refund ₹84.34 Lakhs with interest to homebuyer. The homebuyer, who booked the flat in 2016, was expecting possession by November 2020. Background Facts Homebuyer (Complainant) and his wife booked a flat in the builder's project...

Karnataka RERA Dismisses Real Estate Agent's Complaint Against Godrej Properties, Citing Vindictive Motive

Karnataka Real Estate Regulatory Authority (Authority) bench comprising of Rakesh Singh (Chairperson), Neelmani N Raju (Member) and GR Reddy (Member) dismissed the complaint filed by a real estate agent seeking the revocation of Godrej Properties (Builder) project registration for advertising the project before registering it with the Authority. The Authority finds that the agent...

Charging More Than Displayed Tag Price : Delhi District Commission Holds Siyaram Silk Mills Liable

The Delhi district commission has held Siyaram Silk Mills liable for unfair trade practice by charging an amount above the displayed tag price. A bench headed by President Divya Jyoti Jaipuriar and Member Ashwani Kumar Mehta has granted compensation amounting to Rs. 25000/- for mental agony and harassment caused on account of deficient services by...

Failure To Hand Over Commercial Space To Purchasers Is 'Deficiency In Service': Delhi State Commission

The Delhi State Commission has held that default in delivering the commercial space by Parsvnath developers booked by the complainants is 'deficiency in service'. The bench presided by Member Bimla Kumari observed that purchasers cannot be made to wait for an indefinite period of time and thus granted adequate compensation. Brief background: Complainants applied for allotment of...

Telangana State Commission Holds Tour Agency Liable For Not Providing Satisfactory Bus Services To Pilgrims

The Telangana state commission has held RV Tours and travels liable for providing substandard bus services to the complainants. The bench presided by President Meena Ramanathan and Judicial member V.V Seshubabu granted compensation to each complainant amounting to Rs. 6000/- and also litigation costs of Rs. 6000/- Brief background: The complainants booked tickets...

Charging Convenience Fee For Booking Online Movie Tickets Is Lawful: Andhra Pradesh State Commission Allows Big Tree Entertainment's Appeal

The State Consumer Disputes Redressal Commission, Andhra Pradesh presided by Smt. C. V. S. Bhaskaram (Woman Member) and Sri B. Srinivasa Rao (Judicial Member) held that the charging of convenience fee while booking online movie tickets is completely lawful. Further, the commission allowed the appeal of Big Tree Entertainment Private Limited as there was no deficiency in service on...

Ernakulam District Commission Holds Dry Cleaners Liable For Damaging Churidars

The Ernakulam District Commission, presided by Shri. D.B. Binu, Shri. V. Ramachandran and Smt. Sreevidhia T.N., held that without opposing evidence from the other party, the claims are unchallenged and in favour of the complainant. Brief Facts of the Case The complainant had entrusted two new churidars to the dry cleaners for cleaning. The churidars, purchased for Rs. 16,360,...

Onus On Complainant To Prove Allegations Of Deficiency In Service: Uttarakhand State Commission Overturns Lower Commission's Order Against LG Electronics

The Uttarakhand State Commission, presided by Ms. Kumkum Rani and Mr. B.S. Manral in an appeal filed by LG Electronics held that the onus to prove any deficiency in service lies with the complainant. Brief Facts of the Case The complainant purchased an 8 kg LG washing machine from BEHL Agencies/dealer for Rs. 50,000. From the beginning, the machine did not function...