Consumer Cases
Missed Entrance Exam Due To Train Delay: Basti Consumer Commission Holds Railways Liable, Awards ₹9 Lakh Compensation
The District Consumer Disputes Redressal Commission, Basti, comprising Mr. Amar Jeet Verma (President) and Mr. Ajay Prakash Singh (Member), has held the Indian Railways guilty of deficiency in service, observing that the inordinate delay of an Intercity Superfast Train, which caused a student to miss a crucial entrance examination, amounted to negligence and warranted compensation for...
No Proof Of Manufacturing Defect: NCDRC Refuses Replacement Of 2014 Maruti Suzuki Celerio
The National Consumer Disputes Redressal Commission (NCDRC), presided over by Justice A.P. Sahi (President) and Mr. Bharatkumar Pandya (Member), dismissed a revision petition seeking replacement of a 2014 Maruti Suzuki Celerio, holding that replacement is not an automatic remedy in the absence of proof of an inherent manufacturing defect. The Commission observed that the alleged braking...
Former District Consumer Commission President Cannot Appear Before Consumer Commissions: Kerala State Commission Cites 2020 Model Rules
The Kerala State Consumer Disputes Redressal Commission has reiterated that a former President of a District Consumer Commission is prohibited from practicing as an advocate before Consumer Commissions, in view of the statutory bar contained in the Consumer Protection Model Rules, 2020. The Commission, comprising Justice B. Sudheendra Kumar (President), Ajith Kumar D. (Judicial Member) and...
Manufacturer, Not Dealer, Liable To Refund Purchase Amount In Case Of Manufacturing Defects: Chandigarh State Consumer Commission
The State Consumer Disputes Redressal Commission, U.T. Chandigarh, comprising Justice Raj Shekhar Attri (President) and Mr. Preetinder Singh (Member), has held that where a vehicle suffers from inherent manufacturing defects, the liability to refund the purchase consideration lies with the manufacturer and not the dealer. While allowing a review application, the Commission...
Heart Attack During Strenuous Overseas Work Can Amount To “Accidental Death”: Consumer Commission Orders IFFCO Tokio To Pay ₹10 Lakh
The District Consumer Disputes Redressal Commission, Ganjam at Berhampur, presided over by Shri Satish Kumar Panigrahi (President I/c) and Smt. Saritri Pattanaik (Member), has held that a cardiac death occurring during strenuous overseas employment can qualify as an “accidental death” under a personal accident insurance policy. Accordingly, the Commission directed IFFCO Tokio...
Retaining Immigration Processing Fee Without Rendering Any Service Amounts To Deficiency: Kerala State Consumer Commission
The Kerala State Consumer Disputes Redressal Commission, comprising Justice B. Sudheendra Kumar (President), Ajith Kumar D. (Judicial Member), and K.R. Radhakrishnan (Member), has dismissed an appeal filed by Amster Immigration Overseas Pvt. Ltd., affirming a District Com-mission's order directing refund of service fees to a client. The Commission held that retention of processing fees...
No Deficiency In Service On COVID-19 Repatriation Flight: Chandigarh Consumer Commission Dismisses Complaint Against Qatar Airways
The District Consumer Disputes Redressal Commission, Chandigarh, comprising Amrinder Singh Sidhu (President) and Brij Mohan Sharma (Member), has dismissed a consumer complaint filed against Qatar Airways, holding that no deficiency in service or unfair trade practice was made out in respect of a special repatriation flight operated during the COVID-19 pandemic. The Commission observed...
Manufacturing Defect Must Be Proved By Expert Evidence: Delhi State Consumer Commission
The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member), has allowed the appeal filed by M/s Godrej & Boyce Manufacturing Co. Ltd., setting aside the District Commission's order which had directed refund and compensation to a consumer alleging defect in an air conditioner. The Commission held...
Failure To Deliver Bed Set: North Goa Consumer Commission Directs Lakkadhaara To Refund ₹88,200 With Compensation
The North Goa District Consumer Disputes Redressal Commission at Porvorim, comprising Ms. Bela N. Naik (President) and Auroliano de Oliveira (Member), has directed Lakkadhaara Furniture Company to refund ₹88,200 along with ₹30,000 as compensation. The Commission held the company guilty of deficiency in service and unfair trade practice for failing to deliver a bed set within the...
Amritsar Consumer Commission Orders Home Centre To Replace Almirah For Defective Supply
The Amritsar Consumer Disputes Redressal Commission, comprising Mr. Jagdishwar Kumar Chopra (President) and Ms. Mandeep Kaur (Member), allowed a consumer complaint against Home Centre, holding that the supply of a defective almirah and the failure to rectify the defects amounted to deficiency in service. Brief Facts The complainant, Dr. Karan Grewal, purchased a cupboard/almirah...
Chandigarh Consumer Commission Holds Croma, HP Liable For Sale Of Laptop With Manufacturing Defect
The Chandigarh District Consumer Disputes Redressal Commission has held Infiniti Retail Ltd. (Croma) and Hewlett Packard Global Soft Private Limited liable for deficiency in service for selling a laptop suffering from a manufacturing defect and failing to replace or refund the same despite repeated complaints. The Commission comprising Amrinder Singh Sidhu (President) and Brij Mohan...
Car Dealer's Failure To Refund Booking Advance After Indefinite Delay In Delivery Is Unfair Trade Practice: Kerala Consumer Commission
The District Consumer Disputes Redressal Commission, Ernakulam, in a recent order, awarded Rs. 15,000/- as compensation to a consumer, whose booking advance was retained by a car dealer even after he cancelled the booking.The Bench of D.B. Binu, V. Ramachandran and Sreevidhia T.N. also asked the dealer to refund the advance of Rs. 21,000/- paid by the consumer at the time of booking along...