Consumer Cases Weekly Round-Up: 13th To 19th May 2024

National Consumer Disputes Redressal Commission (NCDRC)

Policy Holder Must Take Reasonable Steps To Safeguard Insured Property Against Accident And Damage, NCDRC Dismisses Appeal Against New India Assurance Co

The National Consumer Disputes Redressal Commission, New Delhi bench of Mr Subhash Chandra (Presiding Member) dismissed an appeal filed against New India Assurance Company, based on the Complainant's failure to take reasonable care to safeguard the insured property against accident, loss, and damage.

Case Title: M/s Shah Vadilala Jethalal vs New India Assurance Co. Ltd.

National Consumer Disputes Redressal Commission (NCDRC)

Coca-Cola's Scheme Of Awarding Honda City For Lucky Bottles Was Genuine Marketing Strategy, Aggrieved Consumer Eligible For Compensation: NCDRC

The National Consumer Disputes Redressal Commission bench of Mr Subhash Chandra (Presiding Member) held that Coca-Cola's promotional scheme of awarding 5 Honda City cars for lucky coupon bottles was a valid promotional scheme and could not be said to be fraudulent. However, compensation to an aggrieved consumer on this basis was allowed who genuinely pursued the consumer complaint based on a genuine belief of winning a Honda City car after buying the lucky bottle.

Case Title: Z. Ahmed vs M/s. Coca Cola India

District Consumer Disputes Redressal Commission, North-East Delhi (Delhi)

North-East Delhi District Commission Holds Vikas Travels Liable For Failure To Stop Bus At Designated Stop

The District Consumer Disputes Redressal Commission, North-East Delhi bench of Surinder Kumar Sharma (President), Anil Kumar Bamba (Member) and Adarsh Nain (Member) held Vikas Travels and its bus owner liable for deficiency in service for failure to stop the bus at the designated stop. They were directed to pay Rs. 10,000/- as compensation for deficiency and Rs. 5,000/- as litigation costs to the aggrieved passenger.

Case Title: Sh. Rajender Singh Raja vs Vikas Travels and Others

District Consumer Disputes Redressal Commission, Thrissur (Kerala)

Thrissur District Commission Holds Britania And Its Seller Liable For Deficiency In Service For Selling Underweight Biscuit Packets

The District Consumer Disputes Redressal Commission, Thrissur (Kerala) bench of Sri C.T. Sabu (President), Smt. Sreeja S. (Member) and Sri Ram Mohan R. (Member) held Britania and Chukkiri Royal Bakery (Seller) liable for selling underweight biscuit packets, which constituted a violation of both the Legal Metrology Act and the Consumer Protection Act, 1986.

Case Title: George Thattil vs The Proprietor, Chukkiri Royal Bakery and Anr.