Consumers Affairs Department Signs MOU With 230 Companies For Quick Redressal Consumer Complaints

The Department of Consumer Affairs has launched a project named The National Consumer Helpline (NCH). The project will be executed through the Indian Institute of Public Administration(IIPA), New Delhi who in-turn has signed a MOU with 230 Companies under the convergence programme and is aiming for quick redressal of the grievances/complaints of the consumers.

According to the written information given by Hon’ble Minister of State for Consumer Affairs, Food & Public Distribution Shri C.R. Choudhary in reply to a question in Rajya Sabha his department’s digital initiatives include:

1. Digitisation of ration cards.


2. Maintaining beneficiary and other database.


3. Computerisation of supply chain management.


4. Setting up of grievance redress mechanisms and transparency portals.


5. Mobile application for registering complaints with the National Consumer helpline.


6. Web-chat facility for the National Consumer Helpline.


7. Mobile application “Smart Consumer” to enable the consumer to scan the bar code of the product and get information regarding details and labelling.


8. Sensitizing the consumers about digital safety through various publicity campaigns.


9. Collaboration with Google India for increasing awareness towards internet safety amongst consumers.