Hyderabad Consumer Commission Holds Hindustan Health Mart Liable for Selling Defective Pulse Oximeter Amidst Covid-19 Pandemic

Recently, the Hyderabad District Consumer Disputes Redressal Commission–I bench comprising of B. Uma Venkata Subba Lakshmi (President), C. Lakshmi Prasanna (Member) and Narayan Reddy (Member) found Hindustan Health Mart (“HHM”) liable for selling a defective pulse oximeter, which failed to function properly, causing trouble for the complainant during the Covid-19 pandemic....

Panchkula Commission Orders Rajhans Cinema And Libra Entertainments To Pay Rs 2.5k Compensation Each For Charging Rs. 20 For Parking Ticket

Recently, the Panchkula District Consumer Disputes Redressal Commission bench comprising of Satpal (President), Sushma Garg (Member) and Barhm Parkash Yadav (Member) has directed Rajhans Cinema and Libra Entertainments to reimburse a customer for a parking fee of Rs 20 that was charged despite an advertisement promising free parking. Further, the District Commission held that Goyal...

Abrupt Cancellation Of Flights, Hyderabad Commission Orders Go Airlines To Reimburse Additional Expenses To The Consumer And Pay 10k Compensation

Recently, the Hyderabad District Consumer Disputes Redressal Commission-III bench comprising of M. Ram Gopal Reddy (President), D. Sreedevi (Member) and J. Shyamala (Member) noted that an airline cannot exempt itself from refund of tickets in cases of force majeure events that led to cancellation of flight. The bench directed Go Airlines to pay a compensation of Rs. 10,000...

Iphone Screen Non-Responsive On Installation Of New Version Of IOS; Product Beyond Warranty, Apple Not Liable; Bangalore Commission

Recently, the Bangalore Urban II Additional District Consumer Disputes Redressal Commission bench comprising B. Devaraju (President) and V. Anuradha (Member) declined to give any relief to an iPhone 11 customer whose iPhone’s touch screen became unresponsive following the iOS 16 update as its warranty had expired. The bench noted that iPhone 11 was no longer eligible for...

Pay Compensation For The Stolen Vehicle: Mumbai District Commission Holds Royal Sundaram General Insurance Liable For Deficiency In Service And Unfair Trade Practice

The District Consumer Disputes Redressal Commission Mumbai Suburban Additional consisting of Mr. Ravindra P. Nagre (President) and Mr. S.V. Kalal (Member) allowed the complaint filed against Royal Sundaram General Insurance (Insurance Company). It held that the action of the Insurance Company in causing unreasonable delay and rejecting the claim constitutes a deficiency in service...

Delayed Delivery Of Rental Car, Lack Of Communication, Hyderabad Commission Holds Zoom Cars Services Liable

Recently, the Hyderabad District Consumer Disputes Redressal Commission – I bench comprising of B. Uma Venkata Subba Lakshmi (President), C. Lakshmi Prasanna (Member) and R. Narayan Reddy (Member) fined Zoom Car India Private Limited of Rs. 15,228 for failing to deliver a self-drive rental car on time to a customer. The order came in response to a complaitnat filed against the...

Misplacement Of Parcel In Transit And Lack Of Communication, North Delhi Commission Holds Trackon Courier Liable To Pay Rs. 25k Compensation

The District Consumer Disputes Redressal Commission-I (North District), Delhi bench comprising Divya Jyoti Jaipuriar (President), Ashwani Kumar Mehta (Member) and Harpreet Kaur Charya (Member) held Trackon Courier Private Limited liable for deficiency in service owing to misplacing the courier of the complainant which contained medicines, clothes and books. The District Commission held...

Charging Above MRP For Packed Commodities Constitutes Unfair Trade Practice, Hyderabad Commission Orders Chicha’s Asli Restaurant To Pay 1k Compensation And Refund Bottle Charges

Recently, the Hyderabad District Consumer Redressal Commission – I bench comprising B. Uma Venkata Subba Lakshmi (President) and C Lakshmi Prasanna (Member) ruled against Chicha’s Asli Hyderabad, a well-known restaurant, for overcharging customers on pre-packaged goods. The bench found that the charging the products above the MRP, not only constitutes an unfair trade practice but...

Unregistered Chit Funds Amount To Unfair Trade Practice, Hyderabad Commission Orders Sai Veda Chit Fund Company To Refund Rs. 1 Lakh, 10k Compensation And 20k Costs

Recently, the Hyderabad District Consumer Disputes Redressal Commission-III bench comprising of Ram Gopal Reddy (President), D. Sreedevi (Member) and J. Shyamala (Member) imposed punitive damages on M/s Sai Veda Chit Fund Pvt. Ltd. for operating unregistered chits and for violating provision of Chit Fund Act, 1982. The bench noted that company's actions amounted to unfair trade...

Ludhiana Commission Orders Volvo’s Dealers To Refund 86k To Car Owner With 10k Compensation For Charging Repair Costs Despite Warranty

Recently, the Ludhiana District Consumer Disputes Redressal Commission bench comprising of Sanjeev Batra (President) and Jaswinder Singh (Member) held that if there is any deficiency in service by the dealer/service provider or authorized centre regarding vehicle repairs, the manufacturer cannot be held accountable for such deficiencies. Further, it is the dealer’s and the...

Educational Institutions Are Not Covered Under Consumer Protection Act, South-West Delhi Commission Dismisses Complaint Against Guru Govind Singh Indraprastha University

The District Consumer Disputes Redressal Commission-VII, South-West Delhi bench comprising Suresh Kumar Gupta (President), R.C. Yadav (Member) and Dr. Harshali Kaur (Member) reiterated that educational institutions are not covered under the ambit of Consumer Protection Act. On this premise, the complaint, against Guru Govind Singh Indraprastha University (commonly known as IP University)...

Principle Of Natural Justice Not Followed, Uttarakhand Commission Set Aside Order Against KLM Airlines To Pay 8 Lacs To Customer

Recently, the bench of the Uttarakhand State Consumer Disputes Redressal Commission, consisting of Justice D.S. Tripathi (President) and Udai Singh Tolia (Member II), overturned an ex parte decision made by the District Commission (Dehradun) against KLM Airlines. The District Commission had ordered KLM Airlines to pay Rs 9.2 Lakhs in compensation to the complainant, despite the...