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NCDRC & Department Of Consumer Affairs Claims A Disposal Rate Of 188% In The Month Of August, 2023
Apoorva Pandita
22 Sept 2023 9:00 AM IST
In an official government notification issued on September 19th, the Ministry of Consumer Affairs, Food & Public Distribution has announced an outstanding achievement in resolving consumer cases by the National Consumer Disputes Redressal Commission (NCDRC). This notification reveals that the National Consumer Commission and Department of Consumer Affiars have resolved a staggering...
In an official government notification issued on September 19th, the Ministry of Consumer Affairs, Food & Public Distribution has announced an outstanding achievement in resolving consumer cases by the National Consumer Disputes Redressal Commission (NCDRC). This notification reveals that the National Consumer Commission and Department of Consumer Affiars have resolved a staggering 854 consumer cases in the month of August 2023 alone, whereas only 455 cases were filed during this period.
With a staggering 188% disposal rate, the NCDRC's commitment to providing consumers with a fair and efficient mechanism for addressing their concerns has reached new heights, the notification said.
The statement also emphasized the proactive steps taken by the President of NCDRC and the adoption of advanced technology like E-daakhil (an online case filing system) to accelerate the resolution of cases. As part of ongoing efforts to expedite case resolution, the notification reveals that filing cases through E-daakhil in consumer commissions will now be compulsory. Moreover, a new feature, VC on E-daakhil, is set to be launched soon, further enhancing accessibility and efficiency.
Embracing the potential of Artificial Intelligence, the Department is also exploring the possibilities of using AI facilities to reduce case pendency. The notification states:
“As the scope of Artificial Intelligence is increasing rapidly the Department is also working on using the AI facilities in reducing the pendency of cases in the National, State and District Consumer Commissions. The case filed in the Consumer Commissions will be analyzed through AI and will generate the summary of the case and many more actions will be done through AI in resolving the case.”
According to the official statement, the Department for the Regular Monitoring of Consumer Cases has organized regional workshops, sector-specific brainstorming sessions and state-specific meetings nation-wide, engaging several states to discuss solutions for more efficient consumer case resolution.
