Failure To Repair Power Bank, Kannur District Commission Holds Syska Liable Of Deficiency In Services

The District Consumer Disputes Redressal Forum, Kannur (Kerala) held Syska LED Lights Private Limited (“Syska”) liable for deficiency in services for failure to repair the power bank purchased by the Complainant which was under warranty. The bench directed Syska to refund the purchase amount and pay Rs. 10,000/- as compensation to the Complainant.

Brief Facts:

Mr. Ummer V (“Complainant”) purchased a Syska Power Bank from Flipkart at a cost of Rs.1,349. The product came with a 180-day warranty as indicated in the invoice, warranty details, and on the original box. After a week of use, there was a malfunction which occurred in the power bank during charging, prompting the Complainant to contact the customer care hotline. Customer care instructed the Complainant to take the power bank to the Kannur service centre. The Complainant contacted the service centre but didn't receive any response. Consequently, the Complainant had to travel 100 km to the Kozhikode service centre where the power bank was submitted, and a complaint was registered. After two months, the power bank was returned to the Complainant in the same malfunctioning state, with the explanation that there was no response from Syska regarding the malfunction. The Complainant was advised to register a fresh complaint for direct pick-up by Syska. Despite following the required procedures, the issue remained unresolved, prompting further communication with the support team, including emails, phone calls, and the submission of required images and documents. The Complainant made several communications with Syska but didn't receive any satisfactory response. 

Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, Kannur, Kerala (“District Commission”) against Syska. Syska didn't appear before the District Commission. Therefore, it was proceeded against ex-parte.

Observations by the Commission:

The District Commission noted that the power bank became defective within one week of purchase. Further, it noted that the Complainant made several communications with Syska and its service centres but didn't receive any remedy. Therefore, the District Commission held that the lack of remedial actions from Syska highlighted a clear deficiency in service on its part.

Consequently, District Commission ruled in favour of the Complainant and directed Syska to refund Rs. 1,349/- (purchase amount) to the Complainant and further pay a compensation of Rs. 10,000/- for the mental agony and financial loss incurred by him due to the deficiency in service on its part.

Case Title: Ummer V vs CEO/Director, Syska Led Lights Pvt. Ltd.

Case No.: CC/393/2023

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