Consumer Cases
NCDRC Holds Omaxe Chandigarh Liable For Deficiency In Service For Delay In Possession
The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra, held that in a builder-buyer case, even if possession was offered, compensation should be calculated from the scheduled date to the date of actual possession, taking into account any legal obstacles or delays in obtaining the occupancy certificate. The Commission held Omaxe Chandigarh liable for deficiency...
Hamirpur District Commission Holds Deep Photography Liable For Failure To Deliver Wedding Album
The District Consumer Disputes Redressal Commission, Hamirpur (Himachal Pradesh) bench of Hemanshu Mishra (President), Sneh Lata (Member) and Joginder Mahajan (Member) held Deep Photography liable for deficiency in services for failure to deliver the wedding album to the Complainants despite receiving a substantial payment. Brief Facts: The Complainants hired Deep Photography as...
Kangra District Commission Holds Vibrill Hospitality Liable For Failure To Issue Holiday Confirmations Despite Receiving Payment
The District Consumer Disputes Redressal Commission, Kangra (Himachal Pradesh) bench of Hemanshu Mishra (President), Arti Sood (Member) and Narayan Thakur (Member) held Vibrill Hospitality Limited for its failure to issue the confirmation of the holiday scheme despite the Complainant paying Rs. 69,000/- and for not refunding the money when requested. Brief Facts: Vibrill...
Lack Of Efforts By Insured To Review Policy Terms, Maharashtra State Commission Allows Appeal Filed By ICICI Lombard Insurance Co.
The State Consumer Disputes Redressal Commission, Maharashtra bench of Dr Satish A. Munde (Presiding Officer) and V.C. Premchandani (Member) allowed an appeal filed by ICICI Lombard General Insurance Company. The bench held that the medical claim of the Complainant was settled as per duly agreed policy terms. When a window was provided to the Complainant to review and dispute the...
Shimla District Commission Holds Reliance General Insurance Co. Liable For Wrongful Repudiation Of Genuine Claim
The District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh) bench of Dr. Baldev Singh (President) and Janam Devi (Member) has held that if the vehicle has been transferred and the insurance policy is in subsistence, the same gets transferred in the name of the new owner. The bench held Reliance General Insurance Company Limited liable for deficiency in services...
Failure To Resolve Manufacturing Defects Within Warranty Period, Hamirpur District Commission Holds Xiaomi India Liable
The District Consumer Disputes Redressal Commission, Hamirpur (Himachal Pradesh) bench of Hemanshu Mishra (President), Sneh Lata (Member) and Joginder Mahajan (Member) held Xiaomi India liable for deficiency in services for not replacing the mobile phone due to manufacturing defects despite the clear entitlement under the warranty provisions. Brief Facts: The Complainant...
Hamirpur District Commission Holds SBI Liable For Failure To Proactively Investigate Unauthorized Transactions And Freeze Account
The District Consumer Disputes Redressal Commission, Hamirpur (Himachal Pradesh) bench of Hemanshu Mishra (President), Sneh Lata (Member) and Joginder Mahajan (Member) held SBI liable for deficiency in services due to its failure to freeze the Complainant's account and adequately investigate unauthorized transactions, which led to a loss of Rs. 1,00,000/-. Brief Facts: The...
Lack Of Timely Communication For Rescheduled Flight, Bangalore District Commission Holds Go Airlines Liable
The District Consumer Disputes Redressal Commission, Bangalore (Karnataka) bench of M Shobha (President) and K Anita Shivakumar (Member) held Go Airlines liable for deficiency in services due to the sudden change in flight schedule by the airline and the lack of timely communication, which caused a honeymoon couple to miss pre-booked activities and incur additional...
New Delhi District Commission Holds Santushti Eye Centre Liable For Prescribing Farsighted Lenses Instead Of Nearsighted Lens
The District Consumer Disputes Redressal Commission – X, New Delhi bench of Monika Aggarwal Srivastava (President), Dr Rajender Dhar (Member) and Ritu Garodi (Member) held Santushti Eye Centre liable for deficiency in services and unfair trade practices due to the incorrect prescription of eyeglasses and eye drops, which worsened the Complainant's existing eye issues. Brief...
Gurgaon District Commission Holds Apollo Munich Health Insurance Liable For Wrongfully Repudiating Genuine Medical Claim
The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench of Sanjeev Jindal (President), Jyoti Siwach (Member) and Khushwinder Kaur (Member) held Apollo Munich Health Insurance liable for repudiating a medical claim based on the contention that the admission was solely for investigation and evaluation of the beneficiary's ailment. The bench held that investigations of...
Chandigarh District Commission Holds 145 Café & Bar Bandra Liable For Deducting Service Charge On Bill
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh bench of Amrinder Singh Sidhu(President) and B.M. Sharma (Member) held 145 Café & Bar Bandra liable for deficiency in services and unfair trade practices for charging 10% service charge of Rs. 101.70 on the bill amount. The bench directed the restaurant to refund the amount and pay a compensation of Rs. 5,000 to...
Failure To Deliver Possession Of Units Within Reasonable Time, Southwest Delhi Commission Holds Metro Max Infrastructure Liable
The District Consumer Disputes Redressal Commission-VII, Southwest Delhi bench of Suresh Kumar Gupta (President), Harshali Kaur (Member) and Ramesh Chand Yadav (Member) held Metro Max Infrastructure Ltd liable for deficiency in services for failure due to its failure to deliver possession of properties to the Complainant despite payment prebooking amount. Brief Facts: The...