Consumer Cases
Failure To Disburse Matured Amount Under Recurring Deposit Scheme, Howrah District Commission Holds Sahara Credit Cooperative Society Liable
The District Consumer Disputes Redressal Commission, Howrah (West Bengal) bench of Mr Debasish Bandyopadhyay (President), Mr Dhiraj Kumar Dey (Member) and Mrs Minakshi Chakraborty (Member) held Sahara Credit Cooperative Society liable for deficiency in service for failure to disburse the matured deposited amount under a recurring deposit scheme. Sahara Credit had taken deposits with...
Kozhikode District Commission Holds Indigo Liable For Delayed Delivery Of Check-In Baggage
The District Consumer Disputes Redressal Commission, Kozhikode (Kerala) bench of P.C. Paulachen (President) and Priya (Member) held Indigo Airlines liable for deficiency in services due to the delayed delivery of checked-in baggage to the Complainant. Additionally, the Complainant was required to pick the baggage after travelling 15 kms to a courier office. Brief Facts: The...
Kollam District Commission Holds Flipkart, Thomson Digital, Service Provider Liable For Selling Defective TV And Failure To Provide Replacement
The District Consumer Disputes Redressal Commission, Kollam (Kerala) bench of SK Sreela (President) and Stanly Harold(Member) held Thomson Digital, Jeeves Service Center and Flipkart liable for deficiency in services. Despite the defect occurring within the warranty period, Thomson Digital, Jeeves Service Center, and Flipkart failed to repair or replace the defective...
Southwest Delhi District Commission Holds United India Insurance Co. Liable For Repudiation Of Genuine Medical Claim
The District Consumer Disputes Redressal Commission-VII, Southwest Delhi bench of Suresh Kumar Gupta(President), Harshali Kaur (Member) and Ramesh Chand Yadav(Member) held United India Insurance Co. Ltd. liable for deficiency in services for repudiating a genuine claim based on the exclusion clause for obesity and its complications. The bench held that the insured was suffering from...
No Authority For Consumer Fora To Extend Filing Deadline Beyond 45 Days: NCDRC Holds Equitas Finance Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission, presided by Dr. Inder Jit Singh, held that a consumer Fora at any level had no authority to extend the deadline for submitting a written version beyond 45 days. Brief Facts of the Case The complainant took a four-wheeler loan from Equitas Finance/finance company to purchase a Tempo Traveler for self-employment. The company...
Bhiwani District Commission Holds PNB Liable For Failure To Update Farmer's Complete Information Under Fasal Beema Yojna
The District Consumer Disputes Redressal Commission, Bhiwani bench of Saroj Bala Bohr (Presiding Member) and Shashi Kiran Panwar (Member) held Punjab National Bank liable for deficiency in services for failure to upload the complete information, including land details and Aadhar details at the governmental portal. This resulted in the rejection of the insurance claim filed under the...
Tamil Nadu RERA Orders Refund To Homebuyer And Imposes Penalty On Builder For Selling Unregistered Project
Tamil Nadu Real Estate Regulatory Authority (Authority) bench, comprising Sunil Kumar (Member), directed the builder to refund the amount paid by the homebuyer to purchase the two villas. Additionally, the Authority imposed a penalty on the builder for marketing, advertising, and selling the unregistered project to the homebuyer. Background Facts The homebuyer (Complainant)...
Barnala District Commission Holds Havells, Its Retailer Liable For Failure To Repair AC Despite Warranty
The District Consumer Disputes Redressal Commission, Barnala (Punjab) bench of Naranjan Singh Gill (President) and Urmila Kumari (Member) held Havells and its retailer liable for deficiency in service for failure to repair an air conditioner despite it being under warranty. Brief Facts: The Complainant bought a new AC along with a stabilizer from New Jindal Enterprises...
Grievances Related To Auctions Are Not Consumer Disputes, Chandigarh District Commission Dismisses Complaint Against HUDA
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench of Pawanjit Singh (President) and Suresh Kumar Sardana (Member) dismissed a complaint against Haryana Urban Development Authority (HUDA) noting in public auctions, the purchaser/lessee is not considered a consumer, and the owner is not deemed a trader or service provider. Brief Facts: The...
MahaRERA Grants 4-Year Extension To RSM Homes To Complete Their Unimont Coral Project
Maharashtra Real Estate Regulatory Authority (Authority) bench, comprising of Ajoy Mehta (Chairperson), granted a 4-year extension to RSM Homes LLP Ltd for its Project Unimont Coral under Section 7(3) of the RERA 2016. In total, this is the fourth extension of the project, the other three extensions were granted by authority on the grounds of Covid-19 under Section 6 of...
Banks Can Be Held Liable For Dishonouring Directions Issued By Banking Ombudsman For Bank-Related Consumer Grievances: Goa State Commission
The State Consumer Disputes Redressal Commission, Goa bench of Mrs Varsha R. Bale (Officiating President) and Ms Rachna Anna Maria Gonsalves (Member) held that banks could be held liable for dishonouring the order of the Banking Ombudsman for resolution of bank-related issues. The State Commission highlighted the pro-consumer intent of the Consumer Protection Act, 2019 and remanded...
Jodhpur District Commission Holds Amazon Liable For Failure To Initiate Refund Despite Receiving Returned Product
The District Consumer Disputes Redressal Commission (II), Jodhpur (Rajasthan) bench of Shyam Sundar (President) and Balveer Khukhudia (Member) held Amazon liable for deficiency in services for failure to refund the money despite receiving the return of a defective OnePlus. Brief Facts: The Complainant ordered a OnePlus mobile phone online from Amazon. The Complainant paid Rs....