Consumer Cases
Retaining Immigration Processing Fee Without Rendering Any Service Amounts To Deficiency: Kerala State Consumer Commission
The Kerala State Consumer Disputes Redressal Commission, comprising Justice B. Sudheendra Kumar (President), Ajith Kumar D. (Judicial Member), and K.R. Radhakrishnan (Member), has dismissed an appeal filed by Amster Immigration Overseas Pvt. Ltd., affirming a District Com-mission's order directing refund of service fees to a client. The Commission held that retention of processing fees...
No Deficiency In Service On COVID-19 Repatriation Flight: Chandigarh Consumer Commission Dismisses Complaint Against Qatar Airways
The District Consumer Disputes Redressal Commission, Chandigarh, comprising Amrinder Singh Sidhu (President) and Brij Mohan Sharma (Member), has dismissed a consumer complaint filed against Qatar Airways, holding that no deficiency in service or unfair trade practice was made out in respect of a special repatriation flight operated during the COVID-19 pandemic. The Commission observed...
Manufacturing Defect Must Be Proved By Expert Evidence: Delhi State Consumer Commission
The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member), has allowed the appeal filed by M/s Godrej & Boyce Manufacturing Co. Ltd., setting aside the District Commission's order which had directed refund and compensation to a consumer alleging defect in an air conditioner. The Commission held...
Failure To Deliver Bed Set: North Goa Consumer Commission Directs Lakkadhaara To Refund ₹88,200 With Compensation
The North Goa District Consumer Disputes Redressal Commission at Porvorim, comprising Ms. Bela N. Naik (President) and Auroliano de Oliveira (Member), has directed Lakkadhaara Furniture Company to refund ₹88,200 along with ₹30,000 as compensation. The Commission held the company guilty of deficiency in service and unfair trade practice for failing to deliver a bed set within the...
Amritsar Consumer Commission Orders Home Centre To Replace Almirah For Defective Supply
The Amritsar Consumer Disputes Redressal Commission, comprising Mr. Jagdishwar Kumar Chopra (President) and Ms. Mandeep Kaur (Member), allowed a consumer complaint against Home Centre, holding that the supply of a defective almirah and the failure to rectify the defects amounted to deficiency in service. Brief Facts The complainant, Dr. Karan Grewal, purchased a cupboard/almirah...
Chandigarh Consumer Commission Holds Croma, HP Liable For Sale Of Laptop With Manufacturing Defect
The Chandigarh District Consumer Disputes Redressal Commission has held Infiniti Retail Ltd. (Croma) and Hewlett Packard Global Soft Private Limited liable for deficiency in service for selling a laptop suffering from a manufacturing defect and failing to replace or refund the same despite repeated complaints. The Commission comprising Amrinder Singh Sidhu (President) and Brij Mohan...
Car Dealer's Failure To Refund Booking Advance After Indefinite Delay In Delivery Is Unfair Trade Practice: Kerala Consumer Commission
The District Consumer Disputes Redressal Commission, Ernakulam, in a recent order, awarded Rs. 15,000/- as compensation to a consumer, whose booking advance was retained by a car dealer even after he cancelled the booking.The Bench of D.B. Binu, V. Ramachandran and Sreevidhia T.N. also asked the dealer to refund the advance of Rs. 21,000/- paid by the consumer at the time of booking along...
S. 126 Electricity Act | Assessment Based Solely On Board's Records Illegal; Inspection Of Site/ Consumer Records Mandatory: HP High Court
The Himachal Pradesh High Court has held that a provisional assessment for unauthorised use of electricity under Section 126 of the Electricity Act, 2003, cannot be made without conducting a site inspection or inspecting the records maintained by the consumer.Justice Ajay Mohan Goel rejected the Board's argument that its own records could form the basis of assessment under Section 126...
Unhygienic, Stinking Washrooms And Poor In-Flight Facilities: Delhi Consumer Commission Holds Air India Liable For Deficiency In Service
The District Consumer Disputes Redressal Commission–VI, New Delhi, comprising Ms. Poonam Chaudhry (President) and Mr. Shekhar Chandra (Member), has held Air India liable for deficiency in service for providing substandard facilities during a long-haul international flight, thereby causing mental agony and harassment to the passengers. Brief Facts: The complainant and his daughter...
Advance Plot Booking Does Not Confer Right To Allotment; Buyer Entitled Only To Refund: Delhi State Consumer Commission
The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Bimla Kumari (Member), has dismissed an appeal filed by a homebuyer seeking possession of a residential plot under a pre-launch scheme and upheld the District Commission's direction to Parsvnath Developers Ltd. to refund the deposited amount with interest, holding that no error...
Insurance Claim Repudiation Without Cogent Evidence Amounts To Deficiency In Service: Delhi State Consumer Commission
The Delhi State Consumer Disputes Redressal Commission has held that repudiation of an insurance claim based on mere assumptions and presumptions, without cogent evidence, amounts to deficiency in service. The Commission comprising Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member) dismissed the appeal filed by Oriental Insurance Company Ltd. and upheld the order...
Karnataka State Consumer Commission Refuses To Interfere With Order Condoning 7-Year Delay In Insurance Claim
The Karnataka State Consumer Disputes Redressal Commission, Bengaluru, comprising President Ravishankar and Member Sunita C. Bagewadi, has dismissed an appeal filed by SBI General Insurance Company Limited, refusing to interfere with the District Commission's order condoning a delay of 7 years and 28 days in filing a consumer complaint relating to a motor insurance claim. The...