Consumer Cases
Banks Can't Deduct Membership Fee For Lost Credit Cards, Jalandhar District Commission Holds RBL Bank Liable
The District Consumer Disputes Redressal Commission, Jalandhar (Punjab) bench of Harveen Bhardwaj (President), Jyotsna (Member) and Jaswant Singh Dhillon (Member) held RBL Bank liable for deficiency in services for charging a membership fee, late fee, and other charges despite the Complainant reporting that the credit card was lost and should be blocked. Brief Facts: The...
Increased Premiums By Mere Change In Policy's Name, Bangalore District Commission Holds ICICI Lombard General Insurance Co. Liable
The Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore (Karnataka) bench of Vijaykumar M. Pawale (President), V. Anuradha (Member) and Renukadevi Deshpande (Member) held ICICI Lombard General Insurance Company liable for deficiency in services and unfair trade practices for increasing the annual insurance premium by more than 15% by just changing the...
Bangalore District Commission Holds Air India, Cleartrip Liable For Failure To Inform Cancellation Of Flight
The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban (Karnataka) bench of Shivarama K (President) and Rekha Sayannavar (Member) held Air India and Cleartrip liable for deficiency in services for failure to inform the Complainants promptly about the cancellation of their flight which resulted in inconvenience to them. Brief Facts: The...
Not Obtaining Written Consent Before Treatment Is Medical Negligence: West Bengal State Commission
The West Bengal State Commission, presided by Justice Manojit Mandal, held a doctor liable for deficiency in service by committing medical negligence by not obtaining written consent from the patient before the treatment. Brief Facts of the Case The complainant's father took his daughter to the opposite party/doctor for treatment of her uneven and slightly forward upper teeth....
Six Years Delay In Completing Project, Karnataka RERA Orders Sashwati Realty To Refund
Karnataka Real Estate Regulatory Authority (Authority) bench, comprising GR Reddy (Member), has directed Sashwati Realty, the builder, to refund the amount paid by the homebuyer to purchase a flat, after the builder failed to complete the project even after a six-year delay. Background Fact On 20.08.2014, the homebuyer (Complainant) entered into a sale agreement with the...
Unauthorized Debit Despite Cancellation Of Booking, Central Kolkata District Commission Holds SBI Credit Card Services Liable
The District Consumer Disputes Redressal Commission-II, Central Kolkata (West Bengal) bench of Sukla Sengupta (President) and Reyazuddin Khan (Member) held SBI Credit Card Services liable for deficiency in services for debiting the amount from the Complainant's account despite the transaction being cancelled. Brief Facts: The Complainant was a credit card holder of SBI Credit...
Bangalore District Commission Holds Eureka Forbes Liable For Failing To Rectify Defective Vacuum Cleaner Despite Warranty
The Additional District Consumer Disputes Redressal Commission-I, Bangalore (Karnataka) bench of B. Narayanappa (President), Jyothi N (Member) and Sharavathi S.M. (Member) held Eureka Forbes liable for deficiency in services failing to rectify issues with a defective vacuum cleaner, even when the period of warranty was ongoing. Brief Facts: The Complainant purchased a new...
TNREAT - Ownership Of Land Is Not Determined By FSI But By Area Mentioned In Sale Deed And Allotment Letter To Homebuyer
Tamil Nadu Real Estate Appellate Tribunal (Tribunal) bench, comprising Justice M. Duraiswamy (Chairperson) and R. Padmanabhan (Judicial Member), has held that the entitlement of land for homebuyers is not determined by Floor Space Index (FSI) calculation but by the extent mentioned in the sale deed and allotment letter. FSI (Floor Space Index) in real estate determines how much...
Delivery Of Different Sofa, Failure To Refund, Hyderabad District Commission Holds Pepperfry Liable
The District Consumer Disputes Redressal Commission–I, Hyderabad (Telangana) bench of B. Uma Venkata Subba Lakshmi (President) and D. Madhavi Latha (Member) held Pepperfry liable for deficiency in services and unfair trade practices for delivering a 19-inch sofa instead of the 35-inch sofa ordered by the Complainant and for refusing the return...
Rupay Card Holder Scheme, Jhajjar District Commission Holds Oriental Bank , PNB Liable For Failure To Disburse
The District Consumer Disputes Redressal Commission, Jhajjar (Haryana) bench of Dr Shahabuddin (President), Shriniwas Khundia (Member) and Veena Ranil (Member) held Oriental Bank of Commerce and Punjab National Bank liable for deficiency in services due to their failure to disburse insurance amount under the Rupay Card Holder Scheme. The scheme provided accidental coverage to...
Failure To Hand Over In Time, MahaRERA Directs Goel Ganga To Refund Amount To Homebuyer
Maharashtra Real Estate Regulatory Authority (Authority) bench, comprising Mahesh Pathak (Member – I), has directed the builder Goel Ganga to refund the homebuyer's amount with interest after the builder failed to deliver possession of the flat within the promised timeframe. The homebuyer had booked a flat in Goel Ganga's GANGA BHAGYODAY F BLDG project situated in...
Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable
The Additional District Consumer Disputes Redressal Commission-I, Bangalore (Karnataka) bench of B. Narayanappa(President), Jyothi N (Member) and Sharavathi S.M. (Member) held Flipkart liable for deficiency in services due to its failure to ship or deliver a product despite receiving payment and its failure to resolve the issue. Brief Facts: The Complainant placed an order on...