Consumer Cases
Exclusion Of Coverage For Injuries Sustained During Initial Days Of Policy Issuance Is Illegal, Uttarakhand State Commission Holds Birla Sun Life Insurance Co. Liable
The State Consumer Disputes Redressal Commission, Uttarakhand bench comprising Ms Kumkum Rani (President) and Mr B.S. Manral (Member) held Birla Sun Life Insurance Company liable for repudiating a valid claim based on an unreasonable policy clause excluding coverage for injuries sustained within 90 days from the issuance of the policy. It was directed to reimburse the claim amount of Rs. 6,23,896/- with interest and pay Rs. 5,000 for litigation costs to the Complainant. Brief Facts: ...
Karnataka State Commission Remands Matter Back To District Commission Owing To Discrepancies, Suggests Appointment Of Assessor By District Commission For Inspection
The State Consumer Disputes Redressal Commission, Karnataka bench comprising Justice Huluvadi G Ramesh (President), Mr K.B. Sangannanavar (Judicial Member) and Mrs M. Divyashree (Member) remanded a matter back to the Mysuru District Commission as several discrepancies were noted in the Complainant's statement, engineer's report, and receipt of payment. The State Commission held that the issue could have been clarified if the District Commission had appointed its commissioner to inspect...
Ernakulam District Commission Holds Badriya Exclusive Furniture Liable For Deficiency In Service Over The Non-Delivery Of A Product Bought During An Exhibition
The Ernakulam District Consumer Disputes Redressal Commission, headed by D.B. Banu as President, alongside members V. Ramachandran and Sreevidhia. T.N. held Badriya Exclusive Furniture liable for unfair trade practice and deficiency in service. The Commission elucidated on the lack of an effective customer grievance redressal system in such exhibitions. Brief Facts of the Case The complainant initiated a purchase agreement with Badriya Exclusive Furniture/ Furniture Company for a...
No Statutory Basis To Claim Exemption From Packaging Requirements Under Packaged Commodities Rules, PepsiCo Must Comply: Telangana High Court
The Telangana High Court division bench of Chief Justice Alok Aradhe and Justice Anil Kumar Jukanti dismissed a writ petition filed by PepsiCo to claim an exemption under certain packaging requirements mandated by Rule 6(1)(a) of the Standards of Weights and Measures (Packaged Commodities) Rules, 1977. The concern was related to the amendment brought in Rule 6(1)(a), which specified requirements regarding the name and address declaration on packages, especially for imported packages and...
Rewari District Commission Holds Toll Plaza Liable For Double Charging Within 24 Hours
The District Consumer Disputes Redressal Commission, Rewari (Haryana) bench comprising Shri Sanjay Kumar Khanduja (President) and Shri Rajender Parshad (Member) held Kathuwas Toll Plaza liable for charging twice for a return journey within 24 hours. The double charging comprised a violation of the toll rules which provide that the toll plaza is entitled to only half of the toll amount for...
Tie-in Agreements Between Enterprises And End-Consumer Not Covered U/s 3(4) Of Competition Act, CCI Closes Information Against Covai Centre, Ozone Developers
The Competition Commission of India (CCI) bench comprising Ravneet Kaur (Chairperson), Anil Agrawal (Member), Sweta Kakkad (Member) and Deepak Anurag (Member) closed an information filed against Covai Property Centre, its subsidiary and Ozone Urbana Infra Developers for allegations concerning abuse of dominance and anti-competitive agreements under Section 4 and 3 of the Competition...
Mumbai Suburban District Commission Holds Indian Airlines Liable For Failure To Conduct Mandatory Pre-Flight Checks Resulting In Delay Of 24 Hrs
The District Consumer Disputes Redressal Commission, Mumbai Suburban (Maharashtra) bench comprising Smt. Samindara R. Surve (President), Shri. Sanjay S. Jagdale (Member) and Shri. Sameer Kamble (Member) held Indian Airlines, a division of Air India, liable for negligence and deficiency in service for failure to conduct mandatory pre-flight checks which led to a delay of 24...
Panipat District Commission Holds Muthoot Finance And Liberty General Insurance Co. Liable For Wrongful Repudiation Of Medical Claim
The District Consumer Disputes Redressal Commission, Panipat (Haryana) bench comprising Dr R.K. Dogra (President) and Dr Rekha Chaudhary (Member) held Muthoot Finance Limited and Liberty General Insurance Company liable for deficiency in service for failure to reimburse the insurance claim even after receiving the requisite documents. Muthoot Finance, being the Complainant's employer,...
Chamba District Commission Holds Future Generally Insurance India Co. Liable For Wrongful Repudiation Of Accidental Claim Based On Invalid Blood Report
The District Consumer Disputes Redressal Commission, Chamba (Himachal Pradesh) bench comprising Mr Hemanshu Mishra (President) and Ms Mamta Kaura (Member) held Future Generally Insurance India Insurance Company liable for deficiency in service for repudiating a valid accidental claim by relying on an apprehensive blood sample report which had discrepancies regarding handling and...
Bengaluru District Commission Holds Croma And LG Liable For Failure To Replace Or Refund Defective Refrigerator
The Additional Bangalore Urban District Consumer Disputes Redressal Commission-III, Bengaluru (Karnataka) bench comprising Shivarama K (President), Chadrashekar S. Noola and Rekha Sayannavar (Member) held Croma and LG liable for deficiency in services and unfair trade practices for failure to repair and replace the refrigerator purchased by the Complainant which had regular issues such...
Panipat District Commission Holds RBL Bank Liable For Failure To Return Seized Tractor Despite Receiving Outstanding Payment
The District Consumer Disputes Redressal Commission, Panipat (Haryana) bench comprising Dr R. K. Dogra (President) and Dr Rekha Chaudhary (Member) held RBL Bank Ltd. liable for deficiency in services for failure to honour the agreement made with the Complainant to return the tractor upon the payment of outstanding instalments by him. The bench directed the bank to release the tractor...
South-West Delhi District Commission Holds DCB Bank Liable For Wrongfully Charging Foreclosure Fee For Individual Loan
The District Consumer Disputes Redressal Commission-VII, South-West Delhi bench comprising Suresh Kumar Gupta (President), R.C. Yadav (Member) and Dr Harshali Kaur (Member) held DCB Bank liable for charging foreclosure fee from an individual borrower, as against the terms of the loan and RBI guidelines. The District Commission observed that the Bank wrongfully classified an individual...